Field Service Technician II (2nd Shift) A Comprehensive Guide to the Role at Safran Seats

Introduction

The Field Service Technician II role at Safran Seats represents an opportunity to contribute directly to one of the aviation industry's most respected and innovative leaders. With a legacy of over 85 years and more than one million seats currently flying worldwide, Safran Seats is known for delivering exceptional comfort, engineering precision, and advanced design solutions for airlines across the globe.

Based in Renton, Washington, this position plays a vital part in supporting aircraft assembly operations, ensuring that every seat installed meets the company’s high standards of quality and performance. For candidates seeking a hands-on, fast-paced technical environment within a global aerospace leader, this role offers a rewarding and impactful career path.

The Field Service Technician II position at Safran Seats represents a unique opportunity to join one of the world’s leading innovators in aircraft seating solutions. Based in Renton, Washington, this role is offered under a permanent contract, with a $1,500 hiring bonus, and is ideal for individuals who thrive in hands-on technical environments and enjoy collaborating within the aerospace industry. Although no remote work option is available, the position provides valuable on-site experience working directly with Air Framer and Airline customers.

About the Role

Safran Seats is known for delivering over one million aircraft seats worldwide—ranging from economy to first class—and prides itself on superior quality, innovation, and passenger comfort. As a Field Service Technician II, you become part of a skilled team responsible for resolving installation issues, troubleshooting defects, and coordinating with manufacturing and engineering departments to ensure flawless aircraft seat integration.

This role is essential during the aircraft build process, especially when handling issues such as damaged parts, installation rework, cosmetic corrections, and customer support. Working under general supervision and reporting to the OSS Manager, the technician manages moderately complex technical problems while escalating more advanced challenges when necessary.

Key Responsibilities

1. Technical Support & Rework

Perform rework tasks and sign off on pickups identified by Air Framer teams or customers.
Troubleshoot faulty electronic components and replace damaged parts.
Adjust misaligned trim pieces or panels and support seat installation teams.

2. Quality and Communication

Maintain a consistently high level of workmanship.
Respond promptly to communications from customers and Air Framer personnel.
Build and maintain positive relationships with all stakeholders.

3. Compliance & Safety

Follow Safran and Air Framer safety procedures at all times.
Attend daily meetings and comply with all required training programs.
Submit accurate part orders and understand logistics processes (POA / SOA).

4. Coordination & Mobility

Cooperate daily with engineers, QA teams, technicians, and leads.
Drive company vehicles safely within facilities.
Perform other assigned duties as needed.

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Required Qualifications

Education

High School Diploma or equivalent required.
Associate’s degree in a related technical field preferred.

Experience

At least 2 years of field service experience in troubleshooting and repairs.

(However, the job listing confirms that no experience is required to apply.)

Technical Skills

      - Strong mechanical aptitude with hand and power tools.
      - Ability to read CMMs, engineering drawings, and technical documents.
      - Basic computer proficiency and familiarity with MS Office.
      - Comfortable using smartphones and tablets for communication and reporting.
      - Valid driver’s license; ability to obtain a passport.

Behavioral Skills

Excellent communication skills, both written and verbal.
Ability to work efficiently under pressure.
Strong multitasking and customer service abilities.
Willingness to work flexible hours, including evenings and weekends.
Capability to travel domestically or internationally (2–4 weeks per year).

Preferred Attributes

Hands-on electrical troubleshooting experience.
Participation in continuous improvement initiatives.
Clear and effective communication style.

Additional Job Information

Remote work: Not available
Contract type: Permanent
Experience required: None required to apply
Bonus: $1,500 hiring bonus
Location: Renton, Washington

Safran Seats USA is proudly an equal opportunity employer and is committed to fostering a diverse, inclusive, and welcoming workplace for all employees.

About the Company

Safran Seats is a global leader in aircraft seating, combining over 85 years of French expertise with cutting-edge engineering to serve the aviation industry. Founded in 1944, the company has grown to employ more than 1,738 professionals, all united by a passion for aeronautics and a shared mission: to make air travel more accessible, comfortable, and innovative for passengers around the world.

With nearly 150 prestigious international airline customers and more than one million Safran seats currently in flight, the company’s reputation is built on quality, precision, and a long-standing commitment to excellence. Safran Seats operates human-scale sites across France, contributing to regional development while maintaining a strong global presence.

Specializing in metallurgy, engineering design, specialized engineering, and aeronautics, the company continues to lead the way in developing advanced seating solutions—from economy to first class—that elevate the passenger experience and meet the evolving needs of the aviation sector.

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Conclusion

Joining Safran Seats as a Field Service Technician II means becoming part of a long-standing tradition of excellence in aerospace engineering. The position offers the chance to work closely with Air Framer teams, troubleshoot complex technical issues, and contribute to the safety, comfort, and reliability of aircraft seating systems used worldwide.

With a strong commitment to innovation, continuous improvement, and employee development, Safran Seats provides an environment where skilled technicians can thrive, grow, and make a meaningful impact. For individuals eager to advance their technical career in a dynamic and highly respected global company, this role stands out as a compelling opportunity.

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