Introduction
The Director, Specialty Sales, CX Tech & CCaaS Partner position at Concentrix offers a high-impact opportunity for experienced sales leaders to drive enterprise growth and digital transformation.
This remote, work-from-home role focuses on building and closing net-new enterprise pipelines, collaborating with NiCE partners, and engaging with executive-level decision-makers to deliver innovative customer experience and CCaaS solutions. Concentrix, a global leader in business services and customer engagement, provides a dynamic and supportive environment for professionals passionate about shaping the future of technology-driven customer experiences.
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| Director, Specialty Sales, CX Tech & CCaaS Partner at Concentrix- Role Overview and Career Insights |
Director, Specialty Sales, CX Tech & CCaaS Partner: A Complete Role Overview
The Director, Specialty Sales, CX Tech & CCaaS Partner position at Concentrix represents a high-impact opportunity for senior sales professionals seeking to influence large-scale digital transformation initiatives across Fortune 500 enterprises. As a Work-from-Home role based in the United States, this individual contributor position focuses on empowering clients through advanced CX technology solutions, CCaaS enhancements, and strategic co-selling with NiCE partners. With Concentrix recognized globally for its innovation, expertise, and customer-centered approach, this role plays a central part in driving enterprise growth and shaping the future of digital customer experience.
About Concentrix
Concentrix partners with some of the world’s most customer-obsessed brands to design, develop, and implement transformative digital solutions. Their teams combine engineering excellence, strategic insight, and industry-leading technologies to deliver measurable business outcomes. With a culture driven by collaboration, innovation, and results, Concentrix empowers employees to lead, grow, and redefine how businesses interact with their customers.
Role Summary
The Director, Specialty Sales, CX Tech & CCaaS Partner – NiCE is responsible for originating and closing net-new enterprise opportunities, expanding Concentrix’s footprint in the CX technology and CCaaS ecosystem, and driving transformational deals in partnership with NiCE sellers. This position does not include direct reports but provides significant growth potential and strategic influence. The ideal candidate excels in enterprise relationship-building, value-based selling, and coordinated co-selling within complex sales environments.
Key Responsibilities
The role centers on building and closing a robust enterprise sales pipeline. The Director will proactively identify opportunities, collaborate with NiCE partner sellers on co-selling strategies, and develop impactful value propositions that resonate with executive-level audiences. Responsibilities include accessing VP and CXO decision-makers within Fortune 500 accounts, accelerating Concentrix CX Tech adoption, generating CCaaS upgrade opportunities, and leading revenue-driving digital transformation initiatives. The position also requires active participation in industry and partner events, strong deal leadership through long sales cycles, forecast accuracy, and consistent engagement with internal sales leadership. Post-sale, the Director ensures long-term client success and identifies future expansion opportunities.
Sales Leadership and Execution
This position demands a highly skilled sales professional with the ability to originate new pipeline opportunities rather than simply work inbound leads. The Director will lead contract negotiations in collaboration with internal stakeholders, maintain strong relationships with strategic accounts, and consistently meet or exceed quarterly and annual sales targets. Additionally, the role includes internal and external sales enablement efforts, continuous client engagement, and ongoing alignment with Concentrix’s broader commercial strategy.
Required Qualifications
Concentrix requires a minimum of seven years of enterprise technology sales experience, preferably within SaaS, IaaS, PaaS, or CCaaS environments serving large enterprises. Candidates should demonstrate a proven track record of originating new enterprise pipeline and closing large-scale transformational deals. Existing enterprise relationships and strong experience in partner co-selling—ideally with NiCE—are highly preferred. The role requires exceptional communication abilities, proactive leadership, consultative selling skills, and the capability to influence across matrixed organizations. A bachelor's degree in engineering, computer science, or MIS is advantageous but not mandatory. Above all, candidates must establish themselves as trusted advisors to clients and internal teams.
Compensation and Benefits
The annual base salary for this position ranges from $142,720 to $178,400, with additional incentives tied to individual and company performance. Compensation may vary depending on experience, location, education, and job-related competencies. Eligible employees receive comprehensive benefits, including medical, dental, and vision coverage, paid time off, holidays, paid learning days, an employee assistance program, and a 401(k) retirement plan.
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Work Environment and Physical Requirements
This is a remote, work-from-home role requiring regular use of computers, headsets, telephones, and related office equipment. The position is primarily sedentary, with no significant physical demands. Concentrix provides all required tools and resources for remote productivity and collaboration.
Equal Opportunity Commitment
Concentrix is an Equal Opportunity/Affirmative Action Employer and is committed to creating an inclusive environment for all applicants and employees, including individuals with disabilities and veterans. Applicants can access EEO resources and rights information through designated links provided by the company.
Application Deadline
The deadline to apply for the Director, Specialty Sales, CX Tech & CCaaS Partner role is December 19th, 2025. Early application is highly encouraged due to the strategic importance and competitive nature of this position.
About Concentrix
Concentrix is a global leader in business services and customer experience solutions, partnering with some of the world’s most customer-focused companies to drive innovation, efficiency, and measurable results.
The company specializes in delivering advanced digital transformation, customer engagement, and technology solutions that help clients optimize operations, enhance customer satisfaction, and achieve business growth.
Headquartered in the United States, Concentrix operates in more than 40 countries, managing a diverse portfolio of clients across multiple industries. Known for its collaborative culture, cutting-edge technology, and focus on excellence, Concentrix provides career opportunities that empower employees to grow professionally while contributing to meaningful, transformative projects. The company is committed to diversity, equity, and inclusion, fostering an environment where all team members can thrive.
Conclusion
The Director, Specialty Sales, CX Tech & CCaaS Partner role at Concentrix offers a unique blend of autonomy, strategic influence, and high-level enterprise engagement. For professionals passionate about driving digital transformation, co-selling with world-class partners, and shaping the future of customer experience technology, this opportunity presents a rewarding and impactful career path. With strong earning potential, comprehensive benefits, and the freedom of remote work, this position is ideal for experienced sales leaders ready to deliver meaningful change across global enterprises.